Support
How can we help?
Answers to the common questions, and a direct line to a human when you need one.
Email support
Tell us what's happening and we'll help you get unstuck. We usually reply within one to two business days.
Questions, answered
Is this a subscription?
No. Screenshot Studio is a one-time purchase on the Mac App Store — buy it once and own it forever. No subscription, no in-app purchases, no watermarks.
Which devices and stores does it cover?
iPhone, iPad, and Mac for the App Store; Android phones and 7"/10" tablets plus the Feature Graphic for Google Play. Every export matches the exact dimensions each store requires, so uploads aren't rejected for sizing.
Does it need an internet connection?
No. The app works fully offline — even the fonts are bundled and self-hosted. Your work never leaves your Mac.
Where are my projects stored?
Locally, inside the app's sandboxed container on your Mac. There's no account and no login, and nothing is transmitted off-device.
Can I use my own screenshots, logos, and fonts?
Yes. Upload your own screenshots, logos, and images, add shapes, and style text with any of the seven bundled fonts. Everything stays editable.
What formats can I export?
PNG or JPEG at 1×, 2×, or 3× supersampled sharpness. Select any combination of devices and languages and export the whole bundle at once, correctly named and sized.